AirChannel AI Refund Policy

Last Updated: July 3, 2026

AirChannel AI Refund Policy

This Refund Policy explains when refunds may be issued for subscriptions and add-on purchases made through AirChannel AI and applies to all paid monthly plans, annual plans, add-ons, usage-based fees, and renewals.

1. Subscription Fees

AirChannel AI is a subscription-based Software-as-a-Service (SaaS) platform. Subscription fees are billed in advance on a recurring basis according to the selected billing cycle (monthly or annually).

2. Free Trial

If AirChannel AI offers a free trial, no charges will be applied during the trial period. Customers may cancel their subscription at any time before the trial ends to avoid being charged. Once the free trial ends and a paid subscription begins, this Refund Policy will apply.

3. Cancellation

Customers may cancel their subscription at any time through the Subscription settings within their AirChannel AI workspace. Cancellation prevents future renewals. Access to paid features will remain available until the end of the current billing period. No partial or prorated refunds are provided for unused time remaining in the active subscription.

4. Annual Plans

Annual subscriptions are billed in advance at the beginning of the subscription term. Annual subscription payments are generally non-refundable after the billing date unless required by applicable law or approved by AirChannel AI at its sole discretion.

5. Add-ons

Purchases of add-ons, including additional users, channels, or other paid features, are billed according to the applicable pricing. Unless otherwise specified, add-on purchases are non-refundable once activated.

6. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly, charged multiple times, or experienced a billing error, please contact our support team within thirty (30) days of the transaction. Verified billing errors will be corrected promptly, and any eligible refund will be processed to the original payment method.

7. Service Issues

If you experience a technical issue that prevents normal use of AirChannel, please contact our support team before requesting a refund. Our team will make reasonable efforts to investigate and resolve the issue. Refund requests related to verified service failures may be reviewed on a case-by-case basis.

8. Refund Eligibility and Exceptions

To qualify for a refund, the Customer must satisfy the applicable refund conditions set out in this Refund Policy and any other applicable AirChannel AI policies. AirChannel AI reserves the right to review and verify refund eligibility before processing any refund request.

Unless required by applicable law, no refunds will be issued by AirChannel AI for third-party fees set or imposed by third-party tools, including but not limited to carriers, messaging providers, platform charges, Meta, Google, or Microsoft that are outside AirChannel AI’s control.

No refund will be issued if the Customer’s account has been suspended or terminated by AirChannel AI due to unlawful use, misuse of the platform, or violation of AirChannel AI’s Acceptable Use Policy, Terms of Service, or any other applicable policies, regardless of any unused subscription period.

If a refund request is based on a technical issue, the Customer may be eligible for a refund only if:

• The Customer has reported the issue to AirChannel AI support; and
• The issue remains unresolved despite AirChannel AI’s reasonable efforts to investigate and resolve it within a reasonable period.

9. Chargebacks

We encourage customers to contact AirChannel AI before initiating a chargeback with their payment provider. Most billing concerns can be resolved quickly through our support team.

10. Refund Processing

When a refund is approved, it will be issued to the original payment method used for the transaction. Except as prohibited by applicable law, approved refunds may be adjusted for non-refundable taxes, bank or payment processor charges, administrative processing fees, and/or the value of any prior usage.

Refund requests relating to an auto-renewal charge must be submitted within 14 days of the renewal date; requests submitted after this window will not be eligible for a refund.

Approved refunds will be processed within 10 business days of approval; actual receipt of funds depends upon the payment provider and financial institution, and may take several business days.

11. Changes to This Policy

AirChannel AI may update this Refund Policy from time to time. Updated versions will be published on our website with the revised effective date.

Contact Us

For billing questions or refund requests, please contact:

Email: billing@airchannel.ai

Website: https://airchannel.ai/