Manage WhatsApp & Email
Support for Your Online Store
Stop passing one phone around. Handle orders, product questions, and returns using
a unified team workspace built for fast-growing e-commerce brands
Why E-commerce Teams Struggle With Customer Chats
When conversations are scattered,
customer experience quickly suffers.
See every conversation. One team workspace
AirChannel brings your customer WhatsApp and Email messages into one inbox with clear ownership, shared history, and team collaboration.
Common E-commerce Support Use Cases
Support orders, product questions, delivery issues
and returns with structured communication.
Why Online Stores Choose AirChannel AI?
Just faster support, happier customers and smoother operations.
Loved by agency owners and operations leads
“I was one of the first to adopt the AirChannel AI app, and it’s been a game-changer for my business. The seamless integration with multiple communication platforms allowed us to connect with customers like never before. Within weeks, we saw a noticeable improvement in response times and customer satisfaction. Highly recommend it!”
“AirChannel AI has completely transformed how our team communicates with customers. The unified inbox and automation features helped us reduce manual follow-ups and cut our average response time in half. Our clients noticed the difference immediately. It’s become an essential part of our workflow.”
“AirChannel AI has been a breath of fresh air for our small business. We no longer miss messages across platforms, and our team can respond to customers instantly. The improvement in both team coordination and client happiness was noticeable within days. Absolutely worth it.”
Built for Agencies Managing Clients Across Every Industry
Frequently asked questions.
Yes. AirChannel allows your entire support team to log into a single WhatsApp Business account from their own computers. You no longer need to pass a physical phone around the office.
No. AirChannel is a cloud-based solution. Once you connect your WhatsApp, your entire team can reply to messages from any computer or browser, even if your phone is offline. This ensures your e-commerce support never stops.
Instead of searching through separate email and WhatsApp apps, your team can use Tags and Quick Replies to handle tracking inquiries in seconds. All tracking history is saved in one thread.
AirChannel solves agent collision by showing you exactly who is viewing or typing in a chat in real-time. You can also officially assign a conversation to a specific team member, so everyone knows who is responsible for that customer’s issue.
Yes. AirChannel features Internal Notes. You can @mention a teammate to ask about a refund or shipping issue directly inside the chat thread. The customer will never see these internal discussions.
Scale Your Online Store Without Losing Customer Trust
Bring customers, orders and support teams into one unified communication workspace.