E-commerce Customer Service Software for WhatsApp & Email
Manage customer conversations from WhatsApp and Email in one shared workspace. Handle orders, product questions, returns, and delivery issues without passing one phone around.
Common E-commerce Customer Service Challenges
When conversations are scattered,
customer experience quickly suffers.
Manage E-commerce Customer Support in One Shared Inbox
AirChannel brings customer conversations from WhatsApp and Email into one shared inbox, giving your team shared history, clear ownership, and better collaboration.
Contact Management
Manage Customer History Without Spreadsheets
Keep your store’s customer records and conversation history organized in one place. Give your support team the context they need to handle customer questions faster.
- Bulk import of customer contacts
- Real-time conversation updates
- Organized customer records
Team Collaboration
Use One WhatsApp Account with Your Whole Team
Let your ecommerce support team manage customer conversations together without passing one phone around. Assign chats and leave internal notes without the customer seeing your team’s discussions.
- Assign chats to specific support agents
- Add private internal notes for your team
- Avoid duplicate or conflicting replies
Tags & Filters
Find Urgent Orders and Returns Instantly
Use tags and filters to organize customer conversations and quickly find urgent orders, returns, or delivery issues during busy sales periods.
- Create automatic and custom tags
- Filter by status, assignee, or priority
- Find important conversations faster
Notes & Threads
Keep Internal Discussions Inside Customer Chats
Discuss order issues and customer requests privately without leaving the conversation. Note Threads help your team keep internal discussions clear and organized.
- Add private internal notes
- Keep discussions organized in threads
- Make smooth handovers between support agents
Quick replies & Templates
Reply Faster With Consistent Customer Support
Answer common e-commerce questions faster with reusable WhatsApp and Email templates. Help your team maintain consistent responses across customer conversations.
- Use pre-built WhatsApp & Email templates
- Keep responses consistent across your team
- Reply faster during peak hours
E-commerce Customer Service Use Cases
Support orders, product questions, delivery issues
and returns with structured communication.
Why Online Stores Choose AirChannel AI?
Just faster support, happier customers and smoother operations.
Loved by agency owners and operations leads
“I was one of the first to adopt the AirChannel AI app, and it’s been a game-changer for my business. The seamless integration with multiple communication platforms allowed us to connect with customers like never before. Within weeks, we saw a noticeable improvement in response times and customer satisfaction. Highly recommend it!”
“AirChannel AI has completely transformed how our team communicates with customers. The unified inbox and automation features helped us reduce manual follow-ups and cut our average response time in half. Our clients noticed the difference immediately. It’s become an essential part of our workflow.”
“AirChannel AI has been a breath of fresh air for our small business. We no longer miss messages across platforms, and our team can respond to customers instantly. The improvement in both team coordination and client happiness was noticeable within days. Absolutely worth it.”
Built for Agencies Managing Clients Across Every Industry
Frequently asked questions.
Yes. AirChannel allows your entire support team to log into a single WhatsApp Business account from their own computers. You no longer need to pass a physical phone around the office.
No. AirChannel is a cloud-based solution. Once you connect your WhatsApp, your entire team can reply to messages from any computer or browser, even if your phone is offline. This ensures your e-commerce support never stops.
Instead of searching through separate email and WhatsApp apps, your team can use Tags and Quick Replies to handle tracking inquiries in seconds. All tracking history is saved in one thread.
AirChannel solves agent collision by showing you exactly who is viewing or typing in a chat in real-time. You can also officially assign a conversation to a specific team member, so everyone knows who is responsible for that customer’s issue.
Yes. AirChannel features Internal Notes. You can @mention a teammate to ask about a refund or shipping issue directly inside the chat thread. The customer will never see these internal discussions.
Scale Your Online Store Without Losing Customer Trust
Bring WhatsApp and Email customer conversations into one shared workspace and give your team the tools to respond faster.